Effective design for higher quality services.
Chainless Change is a peer support abolitionist organization that leverages lived experience, advocacy and transformative justice principles to reduce recidivism, work towards de-carceration and improve conditions for justice-impacted people.
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While the Peers at CCI had the lived experience necessary to help justice-impacted individuals, they lacked the administrative and organizational structures to run large grant funded programs. As a result, Chainless Change’s CEO, Marq Mitchell, was “always putting out fires” and the work couldn’t move forward without him being involved. Without a peer-support service delivery model in place, Chainless Change’s clients received differing levels of care. The lack of policy and practices around protection of participant health information posed a huge liability for the organization. Lastly, finding a way to capture the organization’s massive impact on people’s lives was an untapped opportunity to build the case for future funding.
Source: CCI Instagram
Key Achievements
Improved the management practices & service delivery quality to over 100 justice-impacted people that are incarcerated while freeing up management resources.
Leadership Innovation & Technical Assistance
Conducted an organizational scan and interviewed each person’s perception of the organization at large, their role and workflow.
Helped the CEO restructure his team by identifying existing positions that can hold a leadership role to share some of his workload as well as new roles necessary to advance the work of the organization.
Worked with the CEO and Peer Specialists to strengthen their Peer Support Program by standardizing the service delivery model, redesigning the enrollment process, establishing organizational policies, building M&E capacity, and reimagining their organizational structure to be more functional.